Production Manager

Martha Jercinovich

For owners and operators of business aircraft, buying or selling an aircraft is never just a transaction. It is a decision shaped by mission requirements, operating realities, maintenance expectations, passenger needs, crew considerations, and long-term value. At Duncan Aviation, Aircraft Sales and Acquisitions customers benefit from something few companies in the aircraft sales space can offer: the perspective of an internal Flight Department that lives aircraft ownership every day.
“Having an internal Flight Department provides insight that few companies in the aircraft sales space can offer,” says Ann Pollard of Duncan Aviation Aircraft Sales &amp; Acquisitions. “Duncan Aviation’s Flight Department doesn’t just support operations—it provides perspective.”
<h2>Real-World Operating Perspective</h2>
In 2025, Duncan Aviation’s Flight Department logged more than 1,400 hours, nearly 400,000 nautical miles, and transported more than 3,100 passengers. The department is structured much like many customer flight departments, with a Director of Operations, Chief Pilot, Director of Maintenance, technicians, professional dispatchers, and flight crews. It supports Part 91 operations and a limited number of aircraft under a Part 135 certificate, and operates under a formal SMS, or Safety Management System.
“The real-world experience helps us truly understand the scheduling, maintenance, and operational challenges customers face every day,” Ann says.
Duncan Aviation’s fleet includes single-engine piston aircraft, turboprops, light jets, and mid-size jets. These aircraft cover multiple mission profiles and operate domestically and internationally, giving the Aircraft Sales &amp; Acquisitions team practical knowledge when customers evaluate what aircraft best fits their needs.
“When clients spend an afternoon with our team, they get a clear picture of how having a flight department furthers our ability to connect with clients and vendors, pursue new opportunities, support operations at more than 30 locations, and support the Duncan family’s flights,” Ann says.
Those conversations also include why Duncan Aviation chose each of the aircraft it currently operates, how its fleet has evolved as missions changed, and whether an internal flight department or a management company makes sense for a particular owner.
<h2>Helping Buyers Understand Ownership</h2>
For buyers, especially those considering their first turbojet aircraft, uncertainty can be one of the biggest challenges. Aircraft performance, operating costs, crew needs, maintenance expectations, range, runway performance, baggage requirements, and resale considerations all influence the decision.
On multiple occasions, Ann has invited clients to visit Duncan Aviation’s Lincoln headquarters and Flight Department facility when they were considering their first turbojet aircraft.
“In all cases, clients who accepted the invitation provided feedback that the honest insights and realistic data they received armed them with the knowledge to proceed with confidence and with a much clearer understanding of the true ownership experience,” she says.
Sometimes, that perspective confirms a buyer’s plan. Other times, it redirects the search.
“In some cases, I invited them to visit or confer with our Flight Department to convince them that the aircraft they were interested in pursuing was not the best aircraft for their mission, despite what they’d been told by other sources,” Ann says. “Our Flight Department was able to offer first-hand experience with specific models and missions that supported my conclusions, empowering my client with accurate, mission-specific data to help guide their decision to pursue a model better suited to their needs.”
For owners and operators, that insight matters. A purchase decision based on an incomplete understanding of the mission or operational limitations can become expensive quickly, and very disappointing for a first-time buyer. A better-informed decision can improve utilization, protect long-term value, and result in an enjoyable ownership experience.
<h2>Pilots Who Translate Data Into Mission Fit</h2>
Aircraft specifications and performance charts are essential, but they do not always tell the whole story. Duncan Aviation’s professional flight crews help the Aircraft Sales &amp; Acquisitions team by running mission profiles, assisting with performance analysis, and answering questions about specific operating systems and limitations.
“Our professional flight crews regularly support our team by running mission profiles, assisting with performance analysis, answering questions about specific operating systems and limitations,” Ann says. “They also provide real-world guidance on the everyday challenges they face as they support the wide range of missions our department flies throughout the year.”
That guidance is practical and specific. Duncan Aviation pilots understand why one aircraft may be better suited for an owner who routinely carries a lot of fishing gear or luggage and needs to travel long distances. They also understand which aircraft can land on a short runway at a high elevation.
For a buyer, those details can be the difference between an aircraft that looks right on paper and one that works in real life. For a seller, the same operational understanding helps position an aircraft accurately.

<h2>Maintenance and Customization Insight</h2>
Duncan Aviation’s Flight Department also brings years of maintenance experience across multiple aircraft models. In addition to routine maintenance performed by internal Flight Department technicians, the company fleet has undergone countless heavy maintenance events, engine overhauls, major panel upgrades, cabin system upgrades, multiple evolutions in connectivity, and customized paint and interiors.
“Our Flight Department managers are also able to provide insights from years of experience maintaining multiple aircraft models,” Ann says.
Ownership does not begin and end with the purchase. Buyers need to understand what future maintenance events may mean for downtime, budget, dispatch reliability, cabin functionality, and long-term marketability. Sellers benefit, too, because Duncan Aviation’s team understands how technical condition, maintenance status, upgrades, and presentation influence buyer confidence.
The same is true for customization. Duncan Aviation is known throughout business aviation for paint, interiors, avionics, connectivity, and cabin upgrades. Its own aircraft often serve as highly visible examples of what is possible.
“As anyone who has seen an aircraft with one of Duncan Aviation’s signature liveries on a ramp knows, the Duncan family loves to think outside the box,” Ann says. “In many cases, prospective or long-time aircraft owners have never seen the level of unique customization that can be achieved until they tour one of our facilities and see the extensive capabilities firsthand. A stop at our Flight Department hangar to tour one of our customized aircraft is always a hit.”
<h2>Credibility Built Through Ownership</h2>
The internal Flight Department also builds trust because Duncan Aviation and the Duncan family have lived many of the same ownership experiences their customers face.
“In addition to the team of experienced pilots in our Flight Department, the Duncan family includes several generations of passionate and experienced aviators,” Ann says. “The family and company have experience owning and operating aircraft ranging from vintage J-3 Cubs to large jets.”
That ownership history has shaped the company’s understanding of customer needs. Many Duncan Aviation products and services were inspired by the Duncan family’s own ownership experiences. The Flight Department knows what it is like to end up AOG in inconvenient places, or when a supply chain issue grounds an aircraft until a solution can be found. It also understands how delays in critical component repairs can reduce reliability and efficiency.
Those experiences helped guide Duncan Aviation to develop support solutions for challenges that affect operators throughout the industry.
<h2>A Differentiator in Aircraft Sales &amp; Acquisitions</h2>
Duncan Aviation started as an aircraft sales company in 1956. As the company evolved and gained experience owning, operating, buying, and selling aircraft, it became clear that aircraft owners needed extensive business aviation support services.
“Clients can clearly see that we understand all the ins and outs of the entire aircraft ownership experience because we’ve not only owned and operated our own aircraft since 1956, but have also helped support thousands of aircraft owners and operators around the globe with tip-to-tail service,” Ann says.
Duncan Aviation is a founding member of the International Aircraft Dealers Association, and its IADA-certified brokers are backed by the Flight Department and Duncan Aviation’s global enterprise. With more than 3,500 brokerage and acquisition transactions since 1956, Duncan Aviation has grown into North America’s largest family-owned aircraft service provider, with more than 3,000 team members at three full-service locations and more than 30 Satellite and engine Rapid Response teams located throughout North America.
“Our industry network and our brand’s global reach gives the Aircraft Sales team a significant ‘ear to the ground’ advantage when it comes to finding the right buyer for an aircraft, or to finding the right aircraft for a buyer,” Ann says.
Duncan Aviation’s Acquisitions team has been assisting operators with aircraft acquisitions since 1991. Potential owners benefit from transaction experts who know the market, can leverage technical resources, and work for a predetermined flat fee not tied to the aircraft’s purchase price.
“With years of experience owning and operating our own fleet, we understand the importance and risk of an aircraft purchase or sale,” Ann says. “A small oversight can cost hundreds of thousands of dollars, and a small insight can result in an equally large advantage.”
For buyers, the advantage is confidence in selecting the right aircraft for the mission. For sellers, it is market knowledge, global reach, and firsthand understanding of what aircraft owners value. For every customer, it is working with a company that understands aircraft ownership because it lives it every day

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