Matt Thurber, editor-in-chief at AIN Media Group, has been flying since 1975 and writing about aviation since 1978 and now has the best job in the world, running editorial operations for Aviation International News, Business Jet Traveler, and FutureFlight.aero. In addition to working as an A&amp;P mechanic on everything from Piper Cubs to turboprops, Matt taught flying at his father’s flight school in Plymouth, Mass., in the early 1980s, flew for an aircraft owner/pilot, and for two summer seasons hunted swordfish near the George’s Banks off the East Coast from a Piper Super Cub. An ATP certificated fixed-wing pilot and CFII and commercial helicopter pilot, Matt is type-rated in the Citation 500 and Gulfstream V/550. Based in the Pacific Northwest, Matt and his team cover the entire aviation scene including business aircraft, helicopters, avionics, safety, manufacturing, charter, fractionals, technology, air transport, advanced air mobility, defense, and other subjects of interest to AIN, BJT, and FutureFlight readers.

Editor-in-Chief

Matt Thurber

Textron Aviation’s customer support organization has brought together elements of its mobile service network to create a more seamless customer experience, according to the company. Under the realignment, Textron Aviation consolidated 1Call, mobile service units, and Go Teams under Seth Parsons, general manager of the mobile service network.
The Wichita-based comapny said customer feedback guided the move, which it expects will make getting service away from its service centers more efficient. The company fields more than 50 mobile service units and Go Teams to provide owners of Cessna, Beechcraft, and Hawker models with AOG response, troubleshooting, and select maintenance wherever their aircraft are located. Customers can also access Textron Aviation’s more than 300 authorized service facilities.
“For Seth, the focus is on making that experience easier and more efficient for customers,” Textron Aviation said. “By bringing the teams together, the realignment strengthens coordination between the initial call and the technicians responding in the field, helping to quickly connect customers with the right expertise to keep their aircraft flying.”

News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

Textron Aviation Realigns Mobile Service Network Teams and Resources

1Call, Go Teams, and mobile service units consolidated under Seth Parsons

The move was guided by customer feedback and will make the experience of getting service away from a Textron Aviation service center more efficient. 

Textron Aviation Realigns Mobile Service Network Teams

2024 Corporate Aviation Leadership Summit

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

System reduces research time while linking to supporting records

Bluetail’s Auto Research Delivers Records in Seconds

Charlotte Bailey

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Hollywood-based facility receives FAA approvals, expanding in-house services 

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News and developments about aircraft engines, including turbofan, turboprop, turboshaft and piston.

News and issues relating to international air transport and cargo carriers, national airlines and regional airlines, including aircraft, engines, personnel, acquisitions, accidents, safety, security and training.

Essential news and analysis on the defense aerospace business. Your trusted source for new and ongoing programs and requirements in military aircraft (manned and unmanned), engines, avionics, weapons and associated systems, including ground-based air defense.

In this article

Textron Aviation

More In Maintenance and Modifications

Bluetail’s Auto Research Delivers Records in Seconds

System reduces research time while linking to supporting records

Prima Air Receives FAA Part 145 Maintenance Certification

Hollywood-based facility receives FAA approvals, expanding in-house services

EASA Approves Lithium-ion Main-ship Battery for EC135

TB30 or TB40 weighs up to 19.4 kg less than the original nicad system

GPMS Signs Wisk Air for Bell 412 and 407 GXi HUMS

MEMS-based system delivers actionable data to support proactive maintenance

Collins Expanding Des Moines Manufacturing Facility

Growth will add jobs and additional 3D printing and maintenance capacity

Eclipse Buying Parts-maker Resurgent Aviation Solutions

Resolves a situation that could have eliminated a key source of parts

Duncan Aviation Adds Global Landing Gear to Inventory

NLG helps operators in AOG situations

Ontic Opens Dedicated Tewkesbury UK MRO Facility

Part of a $30 million investment, the facility consolidates company capabilities

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