StandardAero Launches Customer Service Portal

 - November 21, 2017, 1:54 PM

StandardAero has launched myStandardAero.com, a service portal that customers can access via computers and mobile devices. The portal enables customers to review and approve squawks while directly communicating with StandardAero project managers. Ultimately, these customers observe MRO service projects and programs through the portal.

President of StandardAero business aviation Marc McGowan said other MRO providers offer similar services, but myStandardAero.com offers a “friendlier” system that can “rapidly expand functionality for developing new services.”

“The online squawk approval system is terrific,” said Ray Tintle, director of maintenance for Starr Equipment, and a member of StandardAero’s customer advisory board. “It will enhance any customer's visit to StandardAero. It is a comprehensive tool to track squawks as they occur. There is a multitude of information being given to the customer. It is easy to use and very intuitive. It's a great tool.”