Flightdocs of Bonita Springs, Florida, started in 2003 with a focus on maintenance compliance tracking. “We came to market with the first completely web-based maintenance tracking platform and focused on business aviation,” said president Greg Heine.
“We always focused on two main things: technology and constantly working with our customers, understanding what problems existed inside their operations,” he continued. “We want to know where they have lags in information, and data errors or where they are duplicating a lot of their work. Many people say they have good customer service, but we really mean it: 24/7, 365, you’ll get a live person on the phone.”
Over the last 17 years, Fightdocs has invested in technology. “We’ve gone from just checking maintenance for business jets to doing maintenance inventory management, purchasing, and flight operations; and we’re doing it across all segments of aviation. So, fixed-wing, rotor, and UAVs, and a little bit in commercial.”
The company has about 1,000 customers worldwide. Flightdocs charges an annual subscription per aircraft in different tiers, from Robinson helicopters to Boeing 777s. Prices vary by the number of aircraft and the different modules the customer chooses. Options include maintenance, inventory, flight operations, or the full package, called “Flightdocs Enterprise Professional,” which is the complete integrated platform that also allows the customer to have unlimited users.
Heine said Flightdocs also develops its own native mobile apps for iOS and Android devices. “This allows full connectivity among the different departments in an organization. For example, a pilot creating a flight log and writing up a discrepancy; that automatically gets sent to maintenance, which can create an electronic work order and a purchase order, as well as buy parts through the system.”