Garmin Restores Database and Flight-planning Functions

 - July 27, 2020, 11:55 AM

Garmin, which suffered a reported ransomware attack last week that affected its servers, has resumed delivering database updates with its flyGarmin service, a company spokeswoman told AIN this morning.

“The current navigation database cycle is effective July 16, 2020, to Aug. 13, 2020,” she said. “The next navigation database cycle will be available for download on August 6.” The Garmin Pilot app also suffered from flight-planning issues and customers can now use the app to file flight plans, she said. Garmin’s Connext wireless database and flight-plan transfer service are operational, as is its FltPlan flight-planning service. 

Last week when the cyberattack occurred, Garmin suffered issues with flight-plan filing, account syncing, and database concierge capabilities in the Garmin Pilot app, as well as with data from the Central Maintenance Computer (CMC).

On its support website, as of this morning, Garmin noted: “We are currently experiencing an outage that affects our call centers, and we are currently unavailable to receive any emails or chats but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience.”