NBAA Convention News

Bombardier Taps Collins for Connectivity Service

 - October 12, 2021, 9:00 AM

Bombardier (Booth 901, Static A709) has selected Collins Aerospace (Booth 635, Static A405) as its preferred service provider for fleetwide cockpit and cabin connectivity, the companies announced this week at NBAA-BACE. According to Bombardier, the move will provide a streamlined customer experience encompassing connectivity sign-up, training, operations, and troubleshooting.

Subscribers to Collin’s ARINCDirect services can manage their accounts through service digital tools that will now be integrated into Bombardier’s digital platform and obtain service from ARINCDirect representatives at Bombardier facilities. “Having the ARINCDirect support team co-located at our completion, customer response, and service facilities will ensure customers get immediate assistance with their connectivity needs,” said  Jean-Christophe Gallagher, Bombardier executive v-p for services and support.

Via “our ability to bring hardware and services, we can create value for Bombardier by simplifying how connectivity solutions are integrated and supported for all their customers,” said Leann Ridgeway, Collins Aerospace's v-p and general manager of information management systems.