“They’ve forgotten us,” said Victor Guzman, owner and president of GZM Aircraft Interiors, a small independent completion and refurb shop based at Executive Airport in Fort Lauderdale, Fla. “They,” he explained, are a growing number of vendors who typically provide cabin interior components to independent (non-OEM) completion and refurb centers such as his.
“We recently had a major seat manufacturer that flatly refused to provide support in terms of existing seats they built and for which they were granted the TSO,” said Guzman. “This put me in the position of having to tell my customer that not only would they not take the seats back and repair them, they would not provide the TSO engineering specs and parts to allow me to make the repairs.” They were an independent vendor. Now they’re part of a much larger company, and I guess their business is building new seats.”
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