Textron Aviation has expanded the capabilities of its Doncaster, UK service center, with several new foreign maintenance approvals, and the addition of a second mobile service unit, to provide its fixed-wing customers additional flexibility for scheduled and unscheduled maintenance events. That facility and the London Luton line maintenance station recently received authorization from Aruba, Bermuda and Qatar, to service aircraft registered in those countries, announcements which come on the heels of the addition of Hawker maintenance and support at the Doncaster location.
“Expanding our capabilities at Doncaster has allowed us to bring factory direct support to the entire fleet of Citation, King Air and Hawker aircraft operating in the region, and this strategy is clearly resonating throughout of customer base,” said Kriya Shortt, the airframer’senior vice president for customer service. “There is no substitute for factory-direct service, which gives owners and operators peace of mind.
Acquired in 2012, the location at Doncaster Sheffield Airport has more than 50 employees including 30 technicians to provide light and heavy maintenance inspections, parts, repairs and AOG services, to the company’s European clients. “We continue to invest in providing factory-direct solutions within Europe, further delivering value to our customers and ensuring they receive the highest level of support,” noted Shortt. Overall, the company provides six wholly owned service centers, six line maintenance stations and more than 450 engineers, service technicians, field service representatives, and sales personnel in the region. Over the past year, the Wichita-based manufacturer, added localized 1Call support, three dedicated rapid response aircraft for Europe, and a parts distribution center in Düsseldorf, which houses nearly a quarter-million parts.