Bombardier Business Aircraft has positioned a mobile response team (MRT) truck in New England, enhancing its aircraft maintenance reach and response times in the U.S. region. The strategically located MRT truck will enhance the delivery of parts and technical support to business jet hubs such as Boston and Bedford, Massachusetts, it said.
Bombardier operates 30 MRT trucks in the U.S. and Europe, with each one augmenting the efforts of Bombardier’s mobile response team. The trucks are equipped with technicians and tools to provide scheduled line maintenance, as well as unscheduled maintenance and AOG support.
In addition, there are seven Bombardier-authorized line maintenance stations in Europe, a dedicated MRT Learjet 45 in Chicago, and maintenance control centers in Linz, Austria, and Wichita. The maintenance control centers, which were added last year, work in conjunction with Bombardier’s customer response center, which operates around the clock to streamline customer requests and optimize maintenance support, Bombardier said.