Bombardier (Booth Z125; SD400) announced at EBACE 2019 a major enhancement of its London Biggin Hill service center with the addition of a new interior repair and refurbishment shop to be developed in partnership with Austrian interiors specialist F/List (Booth V115). Close to 3,000 sq ft of the Biggin Hill facility will be modified to accommodate the new interiors shop, which will provide a full spectrum of offerings from touch-ups to full cabin refurbishment. The Biggin Hill interiors shop is expected to be operational “in coming months,” Bombardier said.
The Canadian airframer and F/List enjoy a longstanding relationship, with the Austrian company having installed significant interior components, including flooring, veneers, cabinetry, and showers on various Bombardier platforms for more than a decade. “Customer satisfaction is always a top priority at Bombardier and the new interior shop will enhance reliability and expectations, further strengthening our support to our customers,” said Bombardier v-p and general manager of customer experience Jean-Christophe Gallagher. F/List CEO Katharina List-Nagl called the collaboration “an enormous, important milestone, not only in the aftermarket segment but also for our partnership with Bombardier.”
In addition to Biggin Hill, Bombardier has seven line maintenance stations and 11 ground support vehicles across Europe, as well as a dedicated mobile response team Challenger 300 aircraft, which supplements parts shipments from Bombardier’s European distribution hub in Frankfurt, Germany.