On a mission to “bring our jets back home,” Bombardier is continuing to build up its support infrastructure, this time with line stations at the busy business aviation airports in Teterboro, New Jersey, and Van Nuys, California.
The new stations, which will bring the number of Bombardier’s line facilities worldwide to 11, initially will offer unscheduled maintenance services. Plans call for those centers to add scheduled capabilities in upcoming months. When fully up and running, they will offer services in areas frequently requested, including wheel and battery shops. Technicians will be onsite to support the suite of Learjet, Challenger, and Global series, including the new flagship Global 7500.
“This expansion is an integral part of our overall mission to enhance OEM support for our operators throughout the U.S. and around the globe,” said Jean-Christophe Gallagher, v-p and general manager of customer experience for Bombardier Business Aircraft (Booth C508). “These two new locations are part of an unprecedented acceleration of support offerings that include new mobile response trucks, aircraft, and more technicians across our network.”
Noting the Bombardier fleet is approaching 5,000 aircraft worldwide, Gallagher said the company has been investing heavily in capacity, customer experience, and parts availability as it strives to service as many of its jets as possible in house. “Our footprint is expanding rapidly.”
Bombardier is taking a three-tier approach to through its network of major service centers, line service stations, and mobile response teams and aircraft.
The company has more than a half-dozen major centers strategically located in the U.S., Europe, and Asia, but is planning to bring two more major centers online over the next year. Bombardier is about halfway through the building of what will be its largest business jet service center in the Asia-Pacific region in Singapore. Announced in February, that expansion will more than quadruple its current 100,000 sq. ft. to nearly a 430,000-sq.-ft. footprint with “one-stop-shop” service and support capabilities for the range of Bombardier aircraft. Employment there also is expected to grow from 150 to 300.
Similarly, Bombardier is dramatically growing its capabilities in South Florida with a new $100 million, 300,000-sq-ft service center at Miami-Opa Locka Executive Airport that will double the company’s footprint in Florida and extend its reach in both the U.S. and Latin America.
Also to be operational in 2020, the Miami center will house up to 300 employees and will provide a range of scheduled and unscheduled maintenance, modifications, avionics installations, and aircraft on ground support for Bombardier’s Learjet, Challenger, and Global business jet lines. In addition, the facility will have paint capabilities.
Some employees and capabilities will shift from the Fort Lauderdale center, but that base will continue as another line maintenance location.
Also on the line maintenance front, Bombardier this spring announced a deal with Jetex to open a new station in Dubai. Gallagher praised Jetex’s customer service, calling it “super high-end,” saying executives there are experienced in dealing with a VVIP clientele.
This activity comes in addition to a number of expansions and additions in recent years, including in Tianjin, China, and London Biggin Hill. Activities at both locations continue to expand, most recently with an agreement with interior manufacturer F/List to increase its interior capabilities at Biggin Hill. Bombardier is further expanding its Tianjin capabilities and presence.
While all this is ongoing, Bombardier has been building up its mobile response teams, which now comprise 30 units that have accomplished more than 5,000 missions since 2013.