Satcom Direct Upgrades Network Ops Center

 - September 29, 2020, 12:52 PM
Satcom Direct has upgraded its network operations center to more quickly identify any connectivity outage, degradation, or systemic issues, allowing it to proacively fix customer issues. (Photo: Satcom Direct)

Satcom Direct has upgraded the network operations center (NOC) at its headquarters facility in Melbourne, Florida, to aggregate, collate, and analyze the increasing amounts of data generated by business aircraft activity. The NOC features a 72- by 10-foot digital wall displaying real-time global customer connectivity activity, providing significantly augmented customer and product support.

According to Satcom Direct, information collected from the SD Xperience “nose-to-tail portfolio” of hardware, software, and infrastructure solutions ensures the NOC is aware of the network status of each customer’s aircraft globally. Using artificial intelligence and machine learning, that data is aggregated and displayed on the digital wall, allowing the company to identify any connectivity outage, degradation, or systemic issues.

From there, Satcom Direct support personnel can then implement corrective actions, often during flight. Predictive alerting is also triggered by the NOC, enabling remedial action ahead of potential issues.

Cybersecurity management has also been enhanced with abnormal patterns of data behavior highlighted to stimulate mitigative action. In addition, Satcom Direct can also alert crewmembers to advise passengers of any necessary action needed to prevent potential cyber events.

“Aircraft generate large volumes of multi-faceted data that provide clear insight into aircraft connectivity. If the data is behaving differently than expected we will often be aware of it before either our customer, the end-user, or our partners, which means we can begin to fix issues more quickly,” said Satcom Direct founder and CEO Jim Jensen. “The investment we’ve made ensures we can extract meaningful information about usage and/or degradation, enabling us to be even more proactive in issue resolution.”