Kerry Lynch stepped into the role of editor of the&nbsp;Aviation International News&nbsp;monthly magazine in May 2022 after serving with&nbsp;AIN&nbsp;for eight years. She joined&nbsp;AIN&nbsp;in December 2014 as a senior editor covering Washington and business aviation news. She has also served on Convention News teams, including as editor of&nbsp;HAI Convention News. Lynch previously spent 25 years with Aviation Week. During her time there, she reported for and later steered&nbsp;The Weekly of Business Aviation, oversaw business aviation content on the&nbsp;Aviation Week Intelligence Network, served on the&nbsp;Show News&nbsp;staff, and held roles as the Washington columnist for&nbsp;Business &amp; Commercial Aviation&nbsp;and&nbsp;Overhaul &amp; Maintenance&nbsp;monthly magazines. In 2021 she was honored with the National Business Aviation Association Platinum Wing Award for lifetime achievement in journalism and was the 2004 recipient of the National Air Transportation Association’s Aviation Journalism Excellence Award. She also has been a recipient of an Aerospace Media Award for business aviation (2022) and NBAA Gold Wing Award (2003, 2024). Lynch graduated from The Ohio State University with a bachelor of arts in journalism.

Editor, AIN monthly magazine

Kerry Lynch

NBAA has teamed up with ServiceElements International (SEI) to offer a Business Aviation Customer Service Certificate program designed to provide training and enhance the professionalism of customer service specialists in the industry.
The program involves eight self-paced, on-demand learning modules with knowledge checks and a final assessment. Upon completion, professionals receive the NBAA Business Aviation Customer Service Certificate, which is valid indefinitely, and they also earn Certified Aviation Manager credit.
The program provides a baseline knowledge with introductory to mid-level training on elements of exemplary customer service, NBAA said, and also encourages advanced learning in customer service management.
Module topics review outstanding and poor customer service, what to expect from today’s business aviation customers, managing customers, customer expectations and bringing a value proposition, safety and teamwork, communications, and challenging interactions.
Registrants have a six-month window to complete the course. Pre-registration is available now, and course material will be ready in January.
“There is a lot of great training out there, but nothing that really puts it together all in one place,” said Tyler Austin, NBAA senior director of credentialing. “Many of our members were going outside of aviation training for customer service needs, and there wasn’t something that was really designed holistically for the aviation industry, so we quickly realized that there was a need.”
SEI, which works with a range of aviation companies on service, has also been an NBAA partner on its Professional Development Program provider for more than a decade.
“Delivering exceptional customer service is at the heart of everything we do in business aviation,” said Bob Hobbi, president and CEO of ServiceElements. “NBAA’s new Business Aviation Customer Service Certificate will give aviation professionals a new understanding of the intense level of customer service required in our industry and will equip them with the tools essential to thinking critically and providing exceptional customer service.”

News about simulators and training procedures, as well as workforce.

NBAA Rolling Out Customer Service Certificate Program

Program entails eight self-paced, on-demand learning modules

NBAA has developed a customer service certificate program in partnership with ServiceElements International.

2024 Corporate Aviation Leadership Summit

Jessica Reed

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

Michel Denis was named CEO of Daher,  Steve Varsano president of Flexjet, and Robert Sumwalt was the next Wright Trophy recipient

People in Aviation —September 2026

Charles Alcock

News and issues regarding all manner of civil and military rotorcraft and their powerplants, including helicopters, tilt rotors and unmanned air vehicles.

News and information on safety procedures and concerns.

Austrian manufacturer has yet to say which rotorcraft types it will support 

Axis Announces Plans for Helicopter Training Systems

AIN Staff

In a Corporate Aviation Leadership Summit (CALS) roundtable on retention, an aviation staffing expert and flight department leaders traded hard-won lessons on money, culture, and knowing who you’re really competing with.

The Retention Stool Has Four Legs: What Flight Departments Get Wrong about Keeping Talent

Across three separate CALS sessions, flight department leaders worked through the same hard questions about earning trust, leading individuals, and holding the line.

Leadership from the Cockpit to the Department: What Three Days of Roundtables Revealed

News and developments about airplanes, helicopters and unmanned air vehicles used in all varieties of operations, including airlines, military, business, commercial, general aviation and private.

News and issues relating to the aerospace industry that are related to the science, engineering and business of flight in space involving civil, industrial and military applications, and similar topics related to flight in the atmosphere of the Earth that are not covered more directly by other AINonline subject channels. In other words, both astronautical and aeronautical subjects, except for those aeronautical topics that are specifically covered elsewhere on this website.

The lack of 3D data is holding back some aspects of manufacturing 

Tapping Data to Safely Drive Up Aerospace Productivity

Matt Thurber

Draper to stay until the end of the year to smooth the transition

Rohloff New Textron Aviation CEO as Ron Draper Retires

News and issues concerning the aviation charter and fractional-ownership industries and markets, including company announcements, regulations, new developments and labor issues.

More In Training and Workforce

People in Aviation —September 2026

Michel Denis was named CEO of Daher, Steve Varsano president of Flexjet, and Robert Sumwalt was the next Wright Trophy recipient

Axis Announces Plans for Helicopter Training Systems

Austrian manufacturer has yet to say which rotorcraft types it will support

The Retention Stool Has Four Legs: What Flight Departments Get Wrong about Keeping Talent

In a Corporate Aviation Leadership Summit (CALS) roundtable on retention, an aviation staffing expert and flight department leaders traded hard-won lessons on money, culture, and knowing who you’re really competing with.

Leadership from the Cockpit to the Department: What Three Days of Roundtables Revealed

Across three separate CALS sessions, flight department leaders worked through the same hard questions about earning trust, leading individuals, and holding the line.

Tapping Data to Safely Drive Up Aerospace Productivity

The lack of 3D data is holding back some aspects of manufacturing

Rohloff New Textron Aviation CEO as Ron Draper Retires

Draper to stay until the end of the year to smooth the transition

Air Charter Association Expands NextGen Group

Saxon Air executive Rachel Harvey chairs the group for young charter professionals

AINsight: Your Team Is Always Recruiting

Building recruiting reputations for your company long before a job is posted

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