AIN Staff

Numerous individuals were highlighted in AIN’s annual product support survey for aircraft, avionics, and engines for going above and beyond their call of duty. Below is a listing of many of those individuals providing factory-direct support, as well as those from authorized providers. These include some of the comments offered about them.
&nbsp;
Gregory Allen (Skytech)
“Always helps and knows.”
&nbsp;
Sune Andersen (Bombardier)
“He consistently provides outstanding support, responds quickly to urgent situations, and shows strong professionalism and commitment. His efforts have made a clear positive impact on aircraft readiness and overall operational support.”
&nbsp;
Ethan Au (Bombardier)
“Ethan is very helpful and very resourceful whenever I needed any form of assistance with aircraft issues.”
&nbsp;
James Beebe (Gulfstream Aerospace)
“Always answers the phone no matter the time of day.”
&nbsp;
Anderson Belo (Embraer)
“Belo is truly hands-on, always helping us in all that matters.”
&nbsp;
Rick Best (Textron Aviation)
“Rick is the best field service rep we ever had in all my years in corporate aviation!”
&nbsp;
Hannes Bester (Bombardier)
“Effective and prompt feedback and assistance, even when on leave! Pleasure to work with!”
&nbsp;
Ken Blad (Bombardier)
“Ken has consistently been a reliable and valuable resource for our team. He answers calls or returns them quickly, and he is always knowledgeable, calm, direct, and helpful. His understanding approach and willingness to support us through technical questions and urgent situations have made a significant difference. We truly appreciate his professionalism, responsiveness, and support.”
&nbsp;
Kevin Bourland (StandardAero)
“He has gone above and beyond to ensure, within his ability, that the event is smooth and cost-effective.”
&nbsp;
Michael Bowen (Bombardier)
“Always there when you need help. Huge help in keeping the aircraft flying.”
&nbsp;
Renelle Brochu (Bombardier)
“Great customer service, helped us solve spare part issue for AOG.”
&nbsp;
David Carman (Mecanair Switzerland)
“Very good maintenance and CAMO specialist.”
&nbsp;
Freddy Carmen (Bombardier)
“Freddy is consistently involved and highly helpful when assisting with disputes or technical issues. His involvement always leads to fair resolutions, which helps ensure smooth and successful transactions.”
&nbsp;
Santiago Carol (West Star Aviation)
“Best customer-tailored service.”
&nbsp;
Joe Carr (OnFlight)
“Broad-based customer support/complimentary feedback.”
&nbsp;
Henning Christen (Bombardier)
“Super dedicated, very efficient and customer focused—an absolute star and asset for Bombardier.”
&nbsp;
Stéphane Clément (Lufthansa Technik)
“Stéphane knows the system, knows the cabin is more important than engines, and works quickly to identify the fault and get us pointed at a resolution.”
&nbsp;
Matthew Colborne (Bombardier)
“It is not only looking after the hardware itself, but also looking for the human factor.”
&nbsp;
Luiz Felipe Collodoro (Bombardier)
“Any time of day or night, seven days a week, Felipe is always attentive and looking to help with any problems the aircraft may have.”
&nbsp;
Ronnie Cook (Bombardier)
“He responds immediately. No matter how large or minor the issue is, he is always helpful, providing direction to fix the problem. Great customer service.”
&nbsp;
Brian Cotton (Bombardier)
“He is impressive, to say the least. His knowledge on all platforms we operate is awesome. Anytime I have a technical question about an aircraft, he knows exactly where to go.”
&nbsp;
Mário Cruz (Embraer)
“Always available to solve the problem.”
&nbsp;
Mark Davis (Duncan Aviation)
“Mark has supported us last minute multiple times. He brings a great attitude to all he does and calmly works through any issues that come up. Great at communicating and juggling multiple items at a time.”
&nbsp;
Paras Dixit (ExecuJet MRO)
“Excellent technician, great support and communication.”
&nbsp;
Alicia Donaldson (Textron Aviation)
“Stellar customer service.”
&nbsp;
Dave Duncan (Southwest Aviation Specialties)
“Very knowledgeable, responsive, and helpful.”
&nbsp;
James Eaton (Pratt &amp; Whitney)
“Exemplary customer support, always puts the customer first, very responsive, makes it happen!”
&nbsp;
Peter Empson (Bell)
“Very helpful whenever we had a problem.”
&nbsp;
Marco Espejel-Ortega (Leonardo Helicopters)
“Always supporting, professional worker. Tracks every request for support from start to finish.”
&nbsp;
David Esposito (Alto Aviation)
“Always available to provide tailored support and outstanding technical knowledge.”
&nbsp;
Austin Frankville (Jet Access)
“Super sharp, experienced, focused on customer service, advocate for the aircraft owner.”
&nbsp;
Eric Garneau (GE Aerospace)
“Professional experience and always there to take the call.”
&nbsp;
Nicholas Germani (Bombardier)
“Great communication. Always available and a pleasure to deal with. Prompt replies to any query.”
&nbsp;
Max Goh (Collins Aerospace)
“Responsive and supportive.”
&nbsp;
Nathaniel Houston (Leonardo Helicopters)
“Nate has gone above and beyond on multiple occasions to help us with parts, publications, and technical assistance. Always available for my calls, he is engaged and proactively following the processes of any of my repairs and orders.”
&nbsp;
Ray Hughes (Dassault)
“Has gone above and beyond over the years to represent customers when dealing with corporate.”
&nbsp;
Mark James (Intercontinental Jet Service)
“In over 23 years flying a Mitsubishi, Mark was always at the end of the phone 24/7 and was able to take care of our problems and get us on our way.”
&nbsp;
Neil James (Intercontinental Jet Service)
“Extremely knowledgeable, very responsive.”
&nbsp;
Dewayne Johnson (Mather Aviation)
“Very helpful in all aspects of managing service and acquisition of older needed parts for my aircraft.”
&nbsp;
Ian Jones (Bombardier)
“Ian frequently goes the extra mile to ensure our needs are met. He responds promptly every time and occasionally even works outside of ‘normal hours’ if the situation calls for it.”
&nbsp;
Kerry Jones (Leonardo Helicopters)
“Kerry is extremely professional, always available to help customers.”
&nbsp;
Will Jones (Gogo)
“Extremely knowledgeable in his role as regional sales manager, always available for help and support, and provides excellent service.”
&nbsp;
Ashok Kapadia (Embraer)
“Hard-working, diligent, and a tremendous resource that far exceeds expectations. Always (24/7) there to answer the phone and help.”
&nbsp;
Nikita Kharkov (Bombardier)
“Great support from him.”
&nbsp;
Matthias Klemm (Bombardier)
“Matthias is consistently flexible and accommodating when it comes to rapidly changing maintenance plans. He is always willing to assist with any questions, even those outside the scope of proposals. Matthias is one of the first to step in, offering prompt support and helping to resolve matters efficiently. His proactive approach and deep knowledge make him a highly reliable partner.”
&nbsp;
Scott Koehler (West Star Aviation)
“Understands the big picture: schedule, costs, warranty, long-term service.”
&nbsp;
George Laiten (West Star Aviation)
“George understands what it takes to ensure that no matter the size and scope of a Maintenance Event, that the customer has a great experience, and that the work is done right, the first time, every time.”
&nbsp;
Jeff Leisey (Dassault)
“He is ALWAYS available! Regardless of what time it is, he answers, and he assists with knowledge and professionalism. Jeff exemplifies the perfect definition of tech support.”
&nbsp;
William Li (Bombardier)
“He provided precise, timely technical support, ensured smooth operations, and solved critical issues efficiently, earning high trust.”
Elton Lima (Bombardier)
“He consistently demonstrates exceptional professionalism, technical knowledge, and commitment to safety and operational excellence. His proactive approach, strong leadership, and willingness to support the team have significantly contributed to efficient maintenance operations and regulatory compliance. He is highly respected for his dedication, problem-solving ability, and positive attitude, making him deserving of special recognition.”
&nbsp;
Linet Mai (Bombardier)
“Clearly identifies our requirements and provides us support any time, any day with everything we need.”
&nbsp;
Richard Manthe (Bombardier)
“Helpful, honest, reliable, very good knowledge, friendly. Always available.”
&nbsp;
Doug Markum (Bombardier)
“Doug consistently stands out; always responsive, exceptionally knowledgeable, and genuinely effective in every interaction. On top of that, he’s personable and easy to work with, and I always look forward to our visits.”
&nbsp;
David Martinelli (ACI Jet)
“Outstanding maintenance project manager who takes care of me and my aircraft.”
&nbsp;
Chuck Massanopoli (Skytech)
“Can't stump the guy; has seen it all and remembers 99% of it.”
&nbsp;
Javier Matos (Leonardo Helicopters)
"Javier has been a very kind, respectful, and responsible person—always attentive to the client's needs."
&nbsp;
Matthew McCauley (Bombardier)
“Matt has worked tirelessly to support our aircraft. Very knowledgeable with all models of Bombardier products, fair with adjudication, always willing to help, all-around good person and great tech.”
&nbsp;
Dan McCullar (Dassault)
“Dan is a consummate professional, trustworthy, dedicated, knowledgeable, cares for his customer, and focuses on meeting the customer's needs.”
&nbsp;
Luis Meneses (Textron Aviation)
“Always available and ready to try and assist in any technical issues.”
&nbsp;
Leslie Mikolajczyk (Bombardier)
“Leslie has provided outstanding support to me when dealing with BBD issues concerning parts, shipping, and service centers. He always answers calls no matter when they are.”
&nbsp;
Don Milliken (Bombardier)
“Extremely knowledgeable and goes above and beyond for customers.”
&nbsp;
Marcio Rodolfo Moreira (Embraer)
“He is very helpful, responsive, and responsible!”
&nbsp;
Dave Munday (Bournemouth Aviation Services)
“PC-12 experience and knowledge, involvement and dedication.”
&nbsp;
Luxmi Negi (Bombardier)
“Luxmi demonstrates an exceptional understanding of avionics and mechanical systems. She consistently maintains clear, professional communication during high-pressure situations, such as unexpected maintenance delays. Great support.”
&nbsp;
James Nelson (Textron Aviation)
“James does a great job with Team Mustang and is always available for support!”
&nbsp;
James Nganga (Leonardo Helicopters)
“He works tirelessly to help us with our technical queries and works with Leonardo Italy to keep things moving.”
&nbsp;
Quintin Ostrander (Gulfstream Aerospace)
“Quintin consistently delivers high-quality support. Great technical knowledge and a willingness to help his customers understand the full picture and the best path forward when support is needed.”
&nbsp;
Jürgen Peters (Honeywell)
“Jürgen Peters is an excellent representative of Honeywell for Europe because he brings extensive industry knowledge, many years of leadership experience, and a deep understanding of the European markets.”
&nbsp;
Gary Poteet (Pratt &amp; Whitney)
“Always goes the extra mile!!!!”
&nbsp;
Vinny Princeotto (Gulfstream Aerospace)
“Vinny is one of those special people who always gets results whenever I call with any problem. His willingness to go beyond his job scope and provide excellent customer service above and beyond the norm is greatly appreciated.”
&nbsp;
Frank Ralph (Leonardo Helicopters)
“Frank gets it done! Always, no matter what.”
&nbsp;
Christophe Roehrig (Bombardier)
“A highly respected individual who is hardworking, available 24/7, and consistently supportive in every situation, offering help in all areas.”
&nbsp;
Andy Ross (Textron Aviation)
“Brilliant go-to with any maintenance issue.”
&nbsp;
Brian Ruechel (Jet Air)
“Brian is the director of the oldest MU-2 service center. He always takes my calls with questions. He gets the plane serviced and back in use rapidly with good communication.”
&nbsp;
Ruben Ruiz (Bombardier)
“Always kind.”
&nbsp;
John Salame (Satcom Direct)
“Excellent customer support.”
&nbsp;
Tom Sapp (Carolina Turbine Support)
“Came back from retirement and just really delivers. A real pro.”
&nbsp;
René Schoenfelder (Bombardier)
“He is always happy to help, and very thorough and service-minded and knowledgeable.”
&nbsp;
Ariovaldo Silva (Safran)
“He carries the company on his own in South America.”
&nbsp;
Remy Singh (Bombardier)
“Remy Singh has provided outstanding service throughout the years by demonstrating a combination of product knowledge and immediate responsiveness. He consistently addresses customer needs through prompt and thorough guidance; he’s always professional and truly committed to providing the best support possible.”
&nbsp;
Tim Sobania (Dassault)
“Always willing to help, educate, and assist our maintenance team.”
&nbsp;
John Stamatelos (Bombardier)
“We put our Challenger 604 in for 96/48, and John practically oversaw the project with us. He is an amazing representative.”
&nbsp;
Anthony Sullivan (Bombardier)
“Anthony fully engages and gets us an answer in a reasonable amount of time.”
&nbsp;
Gary Tate (Sikorsky)
“Gary is by far the most knowledgeable, personable, and reliable tech rep I have ever had the pleasure of dealing with.”
&nbsp;
John Taylor (Dassault Falcon Jet)
“Knowledgeable tech rep.”
&nbsp;
Wagner Tofoli (Embraer)
“Wanted to highlight the exceptional support that has been provided, going the extra mile to address issues, whether they are technical in nature or related to materials. His deep understanding of the client's needs truly stands out, and it's clear that he consistently makes the effort to fulfill those needs.”
&nbsp;
Said Torres (Leonardo Helicopters)
“Very good and friendly, responses are focused on our requirements, and helps to solve our issues.”
&nbsp;
Elie Traboulsi (Bombardier)
“Elie has been very essential for entering this aircraft into service and getting us familiar with this new aircraft. He has always been there no matter the day or time. Always able to get us the right answer we need and the utmost willingness to help us be successful.”
&nbsp;
Stefaan Valkenborgh (Dassault Falcon Jet)
“Always goes above and beyond for the customer.”
&nbsp;
Paul Van Kley (Bombardier)
“Paul is Johnny-on-the-spot! He works tirelessly to ensure we are all set with our aircraft. Paul is the tech rep everyone wishes they had.”
&nbsp;
Mark Vermette (Bombardier)
“Mark is always available via the phone or email and has been a great source of information for the Global 7500. Having Mark involved from when the aircraft was delivered until now has made the Bombardier experience so much better and an easy adjustment to the new aircraft type.”
&nbsp;
Billy Warren (Bombardier)
“Always available. Always goes above &amp; beyond!!”
&nbsp;
David Watts (Avex)
“Very responsive and knowledgeable.”
&nbsp;
Mark Webster (Rolls-Royce)
“Always gets a quick response and the best outcome possible.”
&nbsp;
Brandy Weiler (West Star Aviation)
“Brandy provides exceptional customer support, always answers her phone and follows up in both a professional and timely manner. Her approach and execution of shortening maintenance downtime is appreciated.”
&nbsp;
Dali Xu (Bombardier)
“Regularly communicates with customers proactively, and the service response is prompt and effective.”
&nbsp;
Jonas Yap (Fokker Services Group)
“Great support for MRO.”
&nbsp;
Paul Yovich (Bombardier)
“Paul Yovich has done an exceptional job supporting our operations and is hyper focused on providing exceptional Bombardier customer support.”
&nbsp;
&nbsp;

News about simulators and training procedures, as well as workforce.

2026 Above & Beyond for Product Support

Many individuals were highlighted for going above the call of duty

AIN provides a list of many of those highlighted for going above and beyond the call of duty.

2024 Corporate Aviation Leadership Summit

Jessica Reed

News and issues relating to the aerospace industry that are related to the science, engineering and business of flight in space involving civil, industrial and military applications, and similar topics related to flight in the atmosphere of the Earth that are not covered more directly by other AINonline subject channels. In other words, both astronautical and aeronautical subjects, except for those aeronautical topics that are specifically covered elsewhere on this website.

JetAviva’s CFO, Kathy Oberbroeckling, is the interim CEO; TSA swore in David Cummins as administrator

People in Aviation

Kathryn B. Creedy

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

Academy founders look to standardize and increase professionalism of aircraft detailing services

Aero Detailing Academy Raising Standards on Services

Kerry Lynch

News and issues relating to international air transport and cargo carriers, national airlines and regional airlines, including aircraft, engines, personnel, acquisitions, accidents, safety, security and training.

FAA’s workforce plans are incomplete, according to the DOT IG

Watchdog Calls for Improved FAA Workforce Plans

Sheryl Barden

“Thirty years of judgment does not fit neatly into an exit interview”

AINsight: Build the Bridge before They Leave

Curt Epstein

S-v-p Dan Hubbard takes the reins with BACE looming

NBAA Taps Interim Head as Bolen Seeks Medical Treatment

Alpha Wingman to bring its PitchAv competition to BACE

NBAA-BACE To Set Stage for ‘Shark Tank’ Type Competition

Matt Thurber

News and issues regarding all manner of civil and military rotorcraft and their powerplants, including helicopters, tilt rotors and unmanned air vehicles.

More In Training and Workforce

People in Aviation

JetAviva’s CFO, Kathy Oberbroeckling, is the interim CEO; TSA swore in David Cummins as administrator

Aero Detailing Academy Raising Standards on Services

Academy founders look to standardize and increase professionalism of aircraft detailing services

Watchdog Calls for Improved FAA Workforce Plans

FAA’s workforce plans are incomplete, according to the DOT IG

AINsight: Build the Bridge before They Leave

“Thirty years of judgment does not fit neatly into an exit interview”

NBAA Taps Interim Head as Bolen Seeks Medical Treatment

S-v-p Dan Hubbard takes the reins with BACE looming

NBAA-BACE To Set Stage for ‘Shark Tank’ Type Competition

Alpha Wingman to bring its PitchAv competition to BACE

Pathfinder Places Loft H125 VR Simulator in Anchorage

With 360-viewing, the device gives pilots a realistic picture of the outside world

Safety, Leadership Development Courses Added to BACE

Course fees include NBAA-BACE 2026 registration

AIN Products

SUBSCRIPTIONS

RESOURCES

ABOUT AIN